Frequently Asked Questions (FAQ)

 

1. Do you offer customization?

Yes! Customized products are available upon request. Please note that full advance payment is required for all customized orders.

2. Are there delivery charges?

Delivery charges apply to all orders. Orders above 80 pound within UK qualify for free delivery.

3. How long will it take to receive my order?

Delivery times vary depending on your location and order type. Standard orders within UK typically take 3–7 business days, while international shipments may take longer.

4. What if I receive a defective or damaged product?

Customer satisfaction is our priority. Please contact us immediately with photos of the issue. We will guide you through the replacement or refund process.

5. How can I place an order?

Orders can be placed via our website, social media pages, or direct contact. For customized orders or bulk inquiries, please reach out to our customer service team.

6. How can I contact customer support?

You can reach our support team via email, WhatsApp, or our social media channels. We are committed to assisting you promptly and efficiently.